Key Account Manager
Our Client is a leading aviation sales company, recognized for its expertise and reliability in the industry for over 30 years. You will work closely with clients and stakeholders to deliver tailored solutions, enhance customer experience, and drive business growth. We’re looking for a commercially driven professional who excels in managing client relationships while maintaining the highest standards of service and industry excellence.
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Full Job Description
Key Responsibilities
Client Management & Relationship Building
- Lead and manage a portfolio of existing client accounts, ensuring a high level of engagement.
- Proactively address client concerns and resolve issues efficiently.
- Conduct regular face-to-face and video meetings with clients to understand their needs and strategic direction.
- Foster trusted advisor relationships with key accounts and internal stakeholders.
Sales & Account Growth
- Identify and explore growth opportunities by maximizing awareness, confidence, and access for end-users across client accounts.
- Execute cross-selling strategies to introduce additional services and value-added offerings.
- Support bid management and re-tender processes to secure ongoing partnerships.
Operational Excellence & Service Delivery
- Conduct regular account reviews to ensure operational efficiency and service improvement opportunities.
- Collaborate with internal teams to enhance service provision standards and meet client expectations.
- Maintain accurate client records and account management activities using CRM software.
Professional Development & Compliance
- Stay updated on industry trends and best practices in account management and client engagement.
- Take personal responsibility for ensuring compliance with GDPR guidelines and internal policies.
Essential Qualifications
✔ Proven experience as an Account Manager, Key Account Manager, or Sales Account Manager
✔ Strong communication, negotiation, and stakeholder management skills
✔ Experience working with CRM software
✔ Ability to juggle multiple projects while maintaining attention to detail
✔ Commitment to delivering client-focused solutions and driving strategic outcomes
Benefits
✔ Company pension
✔ Private medical insurance
✔ Life insurance
✔ Cycle-to-work scheme
✔ Casual dress policy
✔ Work-from-home opportunities
✔ Additional leave options
✔ Bonus scheme based on performance