Sales and Relationship Manager
Our Client is an award winning takeaway & delivery packaging distributor with exceptional experience in the food-2-go sector. You will work closely with all departments as well as with the senior management of the business. We’re looking for someone with a strong commercial mind-set to manage customer relationships. We are conscious of maintaining the high standards we have built over the last 23 years, both with our customers and suppliers.
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Full Job Description
Key Responsibilities
Customer Needs Assessment
- Conduct informal and formal needs assessments to recommend appropriate packaging products tailored to each customer.
- Gather and document customer information, purchases, and reactions to products for accurate insights.
Customer Engagement & Relationship Building
- Develop a rapport with customers, demonstrating a friendly and helpful manner to ensure they feel at ease.
- Answer customers' questions about products and keep them informed about new offerings.
- Actively listen to customer needs to drive repeat sales and upsell opportunities.
- Foster positive working relationships with sales and customer service team members.
Sales Responsibilities
- Take incoming sales calls and make daily outbound calls to existing and new customers.
- Conduct mailshots and send mailers to existing or new customers to promote products and services.
- Manage accounts handed over by senior management and support rejuvenation of business opportunities.
Order Processing & Follow-Up
- Process orders efficiently via phone and email.
- Follow up and chase sample requests to ensure timely delivery.
Professional Development & Compliance
- Participate in training and professional development programs to apply new skills effectively.
- Maintain a neat and professional appearance to represent the company’s brand positively.
Operational Excellence
- Meet set weekly targets and ensure consistent performance in sales activities.
- Operate the Live Chat System to assist and engage customers.
- Be comfortable working independently and making minor decisions without direct supervision.
Essential Qualifications
✔ Strong commercial acumen and analytical skills
✔ Knowledge of food packaging would be a benefit but not essential
✔ Ability to work independently and communicate effectively with excellent interpersonal skills
✔ Work as part of a team
✔ Willingness to travel as needed at exhibitions/trade shows and customer site visits across the UK (Valid UK Driving License required)
Benefits
✔ Company pension
✔ Annual bonus based on performance
✔ Monthly sales target bonus
✔ Opportunity for career progression
✔ 20 days annual leave plus bank holidays, with additional holiday for 5 years+
✔ Free parking
✔ Competitive salary
✔ Engagement in charity fundraising